I’m Guy Stephens (@guy1067) and ‘beingguy1067’ is a place for me to write my random musings on social customer care.

I feel privileged that my career has co-incided with the emergence of social, and as such the last few years have definitely been a period of exploration for me. A period in which so much is being re-examined and re-engineered: the way we work, the way we communicate, the fact that each one of us has the possibility to create, curate and share content at any time – something that simply was not possible not that long ago. So much has been disrupted and become unfamiliar. My interest lies in how social is the catalyst for so much of this change. How technology, culture, one’s mindset are inextricably linked. If I had to give this type of transformation a name, then for the moment, I might refer to it as – social business.

In terms of books and people who have helped to shape my thinking, then the Cluetrain Manifesto is absolutely key, as is Howard Rheingold’s NetSmart, Don Tapscott’s Wikinomics and the writings of Clay Shirky. And over the last year or so, I have been very fortunate to get to know Wendy Lea (CEO, GetSatisfaction) and I continue to follow her musings and thinking on social, leadership and life more broadly.

Twitter is definitely a primary channel for me (@guy1067) and have learnt more than I could ever hope to. I enjoy blogging, but it doesn’t come easily (@beingguy1067) and tend to write short somewhat philosophical posts perhaps, and LinkedIn, particularly the news channel, I am finding of increasing value and relevance to me.


I am a Social Customer Care consultant. My social journey began in earnest when I was the Customer Knowledge Manager at The Carphone Warehouse (@guyatcarphone), where I set up the use of social media within customer service. We used Twitter, YouTube, blogs and Facebook. I was also part of the team responsible for setting up the Best Buy UK call centre, with primary responsibility for the email management part. The work I did at CPW was written up in a report by Dr Natalie Petouhoff – How Carphone Warehouse Uses Twitter and Social media to Transform Customer Service. I’ve also been described as an ‘early adopter’ and Dr Dave Chaffey has very kindly described me in an article as one of the world’s leading thinkers on the use of social media within customer service.


I have run a LinkedIn group since 2009 – where social media meets online customer service. I started this because at the time there wasn’t anywhere to find information about social customer care. I have also started a YouTube channel bringing together videos on social media customer service.

For my full profile please visit: Linkedin: http://www.linkedin.com/in/guy1067.

If you want to contact me please feel free to email me or tweet me.

‘beingguy1067’  is my personal blog. Everything on this blog is my personal opinion and does not represent the views of my employer.