I went in to my local bank the other day to deposit a cheque. As I walked in a member of staff guided me towards one of their new deposit machines. So instead of depositing my cheque at the counter, they now had a machine that could do the whole process. Seemed fine to me.
So I happily tried it out. Put my cheque together with the pay-in slip and then fed it into the machine. Everything seemed to work fine. And several days later I saw the amount had been credited to my bank account.
I’m all for the advancement of technology. But the question I have got to ask myself is this: If you are going to replace people with machines, what’s the point if the machine is going to take longer? At least with a person, there is the potential of a smile and a ‘Have a nice day’.