social customer care
This page has links to a number of social customer care resources I have created over the last few years.
Delivering customer service through social media: An introduction to the use of social media within customer service with a number of links to a variety of resources on the topic.
where social media meets customer service: A LinkedIn group I started as somewhere people could go to find useful articles, posts and views from the growing number of members.
YouTube videos on the use of social media customer service: A variety of videos about the use of social media within customer service.
Twitter customer service: Twitter list of companies using Twitter to provide customer service.
Social customer care dialogue: Information about the use of Facebook as a customer service platform. The site is still in its early days, and I just need a bit more time to keep adding information to it.
